General Policies

Updated October 7th, 2022

ORDERS AND PAYMENT

We accept a variety of payment methods, including Visa, MasterCard, Discover, American Express, Klarna, and PayPal. Credit card payments are processed and authorized at the time of order completion. Sales tax will be applied to orders as required by local tax laws.

SATISFACTION POLICY

We are committed to providing high-quality merchandise and strive to ensure that all products meet our rigorous standards. In the event that you’re dissatisfied with your order, we are dedicated to resolving the issue to your satisfaction.

If you receive a defective item, experience damage during shipping, or encounter any other issues that affect your satisfaction, please reach out to our Customer Service team. We stand behind the products we sell and will make every effort to address your concerns promptly.

BUSINESS HOURS

Our Customer Service team operates Monday through Friday, from 9:00 AM to 5:00 PM Mountain Time. We aim to provide timely support during these hours to assist you with any questions or issues.

CUSTOM AND PERSONALIZED ITEMS

Custom and personalized items, such as custom apparel and bags, are considered final sale and are not eligible for return or refund, except in cases where the product arrives damaged or defective. If you receive such an item that is defective or damaged, please contact our Customer Service team within 7 days of receiving the product for assistance.

Before placing an order for custom apparel, please verify your size using the size chart provided on the product page, as measurements for apparel blanks may vary slightly.

OUR HOLIDAY CLOSING SCHEDULE

We observe the following holidays during which our office will be closed. Any correspondence received during these times will be answered in the order it was received on the next business day. During periods of high volume, responses may take up to 4 business days, but rest assured, we will address your inquiry as quickly as possible.

New Year’s Day
President’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

PRE-ORDERS

Occasionally, we offer pre-order items that have specific terms and conditions. Please read through these guidelines before placing a pre-order:

Pre-order items are those that are available for purchase before they are physically available in our warehouse.
Charges for pre-order items will be processed at the time of purchase, not when the items ship.
If you wish to cancel or modify a pre-order, please contact Customer Service as soon as possible to ensure your order is updated promptly.
Shipping dates for pre-order items may change without prior notice. We will update the product page with any changes, but please note that shipping refunds will not be offered for delays.
Some pre-order items may require separate orders and will be marked as “ships alone” on the product page.
Orders containing both pre-order and in-stock items will not be split for shipping. All items will ship together once the pre-order item is available.

ITEMS LIMITED TO ‘1’ PER CUSTOMER

Certain items are labeled with a “limit 1 per Household” restriction, meaning that each customer or household is allowed to purchase only one of these products. This policy is in place to ensure that limited products are made available to genuine fans and not resellers.

We take significant steps to prevent the purchase of these limited items in bulk and check each order for compliance with this policy. If an order violates this rule, it may be canceled, and the customer will be refunded.

Repeated violations of this policy will result in the customer being banned from all stores managed by DPI Merchandising for a period of one year.

We reserve the right to modify or cancel any order that does not adhere to our item limit policy, as outlined in our Terms of Use. If a customer is found to be violating this policy, all orders containing the limited item will be canceled, and the corresponding payment will be refunded.